Terms & Conditions
We may modify the TOS from time to time, and your continued use of Curio Online following such change shall signify your agreement to be bound by the modified TOS. Please read the TOS and check back often. If you do not agree to any change to the TOS, then you must immediately cease using Curio Online.
Curio monitors account activity and reserves the right to refuse transactions and/or close accounts based on order or returns behavior.
Order Acceptance and Cancellation
Your receipt of an electronic, or other form of, order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time after receipt of your order to accept, decline, or limit your order for any reason, whether or not your credit card has been charged. If applicable, your order will be refunded in the original form of payment. If your credit card has been charged and your order is canceled, we will immediately issue a refund to your credit card account in the amount of the charge and notify you that your order was canceled. Orders placed using credit issued by us (“Store Credit”) will be available immediately to use once our system shows that the order is canceled. Promotions will be refunded and reactivated in your account, as long as the promotion has yet to expire. Please note that all orders are subject to acceptance and availability and are only guaranteed once they are fulfilled.
In order to access certain features of the Website you may now or in the future be required to register and create an account (“Account”). Such registration may be permitted through certain third party social networking services, including Facebook and Twitter (collectively, “SNS”). When you register through your SNS account, you will be asked to login to the Services using your SNS account credentials. By creating an Account via your account with an SNS, you are allowing us to access your SNS account information and you are agreeing to abide by the applicable terms and conditions of your SNS in your use of the Services via such SNS. Members have the option to disable the connection between their Account and SNS account at any time by accessing the SNS account and disconnecting access to the Website. You agree not to share your password, let anyone else access your Account, or do anything else that might jeopardize the security of your Account. You will not transfer your Account to anyone without first getting our written permission. We reserve the right to suspend or terminate your Account for any reason, including if any information provided during the registration process or thereafter proves to be inaccurate, not current or incomplete.
Terms of payment are within our sole discretion and, unless otherwise agreed by us in writing, shall be as follows:
We currently use the storefront platform provided to us by Shopify to manage one or more of the frontend and backend functions of our Website, and may use the platform to manage certain fulfillment, storage and delivery obligations and Cayan LLC as our payment processor.
Accordingly, in addition to the terms and conditions specified by us, your use of the Website, the terms of your payments, purchases and orders will be subject to any terms now imposed, or may in the future be imposed, by Shopify as part of their platform, as well as any terms imposed by Cayan LLC or any third party service providers (including any payment services providers) used by Cayan LLC.
Shipping Fees and Taxes
We ship domestically within the United States to all fifty states and territories and offer Free Shipping (standard ground only) for orders totaling $200 or more. For all other orders or delivery speeds, cost of shipment is dependent on the value, weight and size of your order and your location and will be calculated at checkout. For domestic shipping, any orders delivered to Washington, DC will be charged sales tax at the time you place your order. No other tax will be applied to orders shipped within the United States. All domestic orders will be shipped with UPS.
We ship internationally to most countries around the world and offer Express Shipping Worldwide for a $50 flat rate. Please note, orders shipped outside of the United States may be subject to duties and taxes, which are determined by the country to which they are shipped. These fees vary by country and are the responsibility of the customer to pay upon delivery. Orders refused at the point of delivery will incur return shipping charges. On rare occasions, customs agents may delay the delivery of, open, and/or examine the contents of packages at their discretion. Unfortunately, we have no control over these charges, delays and/or content examinations. For more information on customs fees and procedures, please contact your local customs office.
International orders will be shipped by DHL Express. For other shipping speeds, cost of shipment is dependent on the value, weight and size of your order and your location and will be calculated at checkout. No domestic sales taxes will be applied to international orders.
We offer a variety of domestic and international shipping options through UPS and DHL to meet your shipping needs. Please check the shipping options at checkout for specific delivery options and fees. Please note that the posted shipping time frame, if provided, may vary from item to item. The posted shipping time frame is contingent upon credit card approval and may be delayed should we experience difficulties in obtaining authorization. These shipping terms, including the terms set forth in any shipping guidelines we may now have or may later adopt, are accepted by you by placing an order with us.
All orders are dispatched with ‘No Signature Required’ and may be left at a residence deemed safe by the delivery company. Curio LLC is not responsible for any loss, liability or damage that may result from leaving your package at the shipping address without a signature. If you prefer to have your order shipped with ‘Signature Required’ please contact us at firstname.lastname@example.org so that we may make arrangements.
Curio LLC will make every attempt to help resolve any resulting shipping issues with UPS and DHL, however, Curio LLC is not responsible and carries no further liability for any lost, damaged or stolen packages in the shipping process once we have transferred your package to our carrier. Title and risk of loss for any merchandise purchased from our Website will pass to you upon delivery to the carrier. Thus, once Curio LLC has transferred any package to UPS and/or DHL, any disputes and/or claims should be directed to the carrier.
Changes in Products and Pricing
We are constantly updating and revising our offerings of Products, and we may discontinue Products at any time without notice. All pricing for the Products is subject to change. For all of our prices and Products, we reserve the right to make adjustments due to changing market conditions, Product discontinuation, manufacturer price changes, errors in advertisements, and other extenuating circumstances.
We endeavor to be as accurate as possible with Product descriptions and prices. However, we do not warrant that Product descriptions or prices are accurate. In the event that a Product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or Product information received from our suppliers, we shall have the right to refuse or cancel any orders placed for Products listed at the incorrect price. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit or debit card has been charged. If your credit or debit card has already been charged for the purchase and your order is canceled, we shall immediately issue a refund to your credit or debit card account in the amount of the charge and advise you of the canceled order. If you are not completely satisfied with your purchase, you may return or exchange it in accordance with our Returns & Exchanges Policy.
We may, without prior notice, change the Website, stop providing any services or offering any Products for sale, or create usage limits. We may permanently or temporarily terminate or suspend your access to the Website without notice or liability, for any reason or for no reason, including if in our sole determination you violate any provision of these terms and conditions. Upon termination of these terms and conditions, your access to the Website will continue to be bound by the terms of these terms and conditions, which, by their nature, should survive termination, including without limitation ownership provisions, warranty disclaimers, indemnity, and limitations of liability.
Images of people, places or products posted on this Website are either our property, or are used by us with express permission. Unless otherwise noted, all content included on this Website, including images, illustrations, designs, icons, photographs, video clips and written and other materials is our property or our partners or affiliates and is protected by United States and international copyright laws. The compilation of this Website is the exclusive property of ours and is protected by United States and international copyright laws. Any unauthorized use of any content or materials on this Website is strictly prohibited and may violate copyright and trademark laws, and/or the laws of privacy, publicity, and/or communications regulations and statutes. You may use the materials or content on this Website only with our prior written and express authorization. To inquire about obtaining authorization to use the materials or content on this Website, please contact us at email@example.com.
The names, “Curio”, “Curio Concept”, and “Curio LLC”, and all related names, logos, product and service names, designs, marks and slogans (the “Marks”) are trademarks of ours or our owners, partners, affiliates or licensors. You must not use such Marks without our prior written permission, and you may not remove or otherwise modify in any manner any trademark notices from any content offered or received through the Website. All other names, logos, product and service names, designs and slogans on this Website are the trademarks of their respective owners.
You are granted a limited license to use the Website for personal use only. Such grant does not permit you to do any of the following: (1) use the Website or its contents for any commercial purpose; (2) modify, adapt, translate, reverse engineer, decompile, disassemble or convert into human readable form any of the contents of this Website not intended to be so read; (3) copy, imitate, mirror, reproduce, distribute, publish, download, display, perform, post or transmit any of the contents of this Website (including Marks described above) in any form or by any means; or (4) use any data mining, bots, spiders, automated tools or similar data gathering and extraction methods on the contents of the Website or to collect any information from the Website or any other user of the Website. Notwithstanding any of these terms and conditions, we reserve the right, without notice or attendant liability, and in our sole discretion, to terminate your license to use this Website, and to block or prevent future access to and use of this Website for any reason or no reason. Upon termination, these terms and conditions will still apply.
Limitation of Liability
In no event shall we or our suppliers have any obligations or liabilities to you or any other person for loss of profits, for loss of business or use, or for incidental, punitive, special or consequential damages, whether based on contract, tort (including negligence), products liability, or any other theory or form of action, even if we have been advised of the possibility thereof, arising out of or in connection with the sale, delivery, or use of the Products. We shall not be liable for any losses caused by forces or parties that are outside of our control, including any third party service providers. Our sole and entire maximum liability (and the liability of our suppliers) for any reason, and your sole and exclusive remedy for any cause whatsoever, shall be limited to the actual amount paid by you for the Products you have ordered through our Website. Some jurisdictions do not allow the limitation or exclusion of liability for certain damages, so the above limitations and exclusions may not apply to you to the extent such jurisdiction’s law is applicable to your purchase of Products.
Price Adjustment Policy
Curio LLC will honor price adjustments on products purchased within a 7-day period prior to the start of a sale. All approved price adjustments will be a Final Sale. Curio LLC is only able to honor price adjustments at the initial markdown, and will be unable to honor them with subsequent markdowns or changes in prices, if any. Curio LLC will not price match any regular, sale or discount prices with any other retailers.
Returns & Exchanges Policy
For In-Store Purchases
Curio LLC is pleased to accept timely exchanges and returns for store credit only of new and unused products within 15 calendar days from the date of purchase. Any product returned for store credit or exchanged outside of the 15-day policy will not be accepted. Due to the limited and exclusive nature of our products, Curio LLC exercises a one-time exchange policy from the original bill of sale.
Your products must be returned in their original condition, with original packaging, including any boxes and other signature packaging materials, including Curio LLC and designer hanging tags. Merchandise returned without the original tags attached will not be accepted. Any returned products which are damaged, soiled or altered will not accepted and will be returned to you. Store credit and exchanges will not be processed until the items are returned and inspected by us.
Shoes must be tried on over a carpeted surface to prevent any scratches to the soles. All shoes must be returned in their original shoebox with dust bags as this is considered part of the product. Shoes returned without the original box, a damaged box, or marked soles will not be accepted and will be returned to you.
Discounted items, vintage items, fine jewelry (18-karat gold), items marked “Final Sale,” furniture, books, housewares, artwork, fragrances, any plastic-wrapped items, lingerie, candles, beauty products, edibles/consumables and swimwear are considered FINAL SALE and cannot be returned for store credit or exchanged.
Please contact firstname.lastname@example.org with any questions about our Returns + Exchanges Policy.
For Web-Store Purchases
Curio LLC (“Curio”) is pleased to accept timely exchanges and returns of new and unused products within 10 calendar days from the date of delivery. Please make sure that the condition of your item(s) meets our requirements:
Your products must be returned in their original condition, with original packaging, including any boxes and other signature packaging materials, including Curio and designer hanging tags. Merchandise returned without the original tags attached will not be accepted.
Any returned products which are damaged, soiled, washed or altered, in any way, will not be accepted and will be returned to the customer. All merchandise is quality-inspected prior to shipment and returns and exchanges will not be processed until the items are received and inspected by us.
Shoes must be tried on over a carpeted surface to prevent any scratches to the soles. All shoes must be returned in their original shoebox with dust bags and any taps as this is considered part of the product. Shoes returned without the original box, a damaged box, or marked soles will not be accepted and will be returned to the customer.
All merchandise discounted at 40% or more, vintage items, fine jewelry (18-karat gold), items marked “Final Sale,” furniture, books, housewares, artwork, fragrances, any plastic-wrapped items, lingerie, candles, beauty products, edibles/consumables and swimwear are considered FINAL SALE and cannot be returned, refunded or exchanged. Any final sale item sent back to Curio will be returned to the customer.
Items that do not meet our policy will not be accepted and will be sent back to the customer.
Your shipment will include a printed invoice and return form. Follow the directions on the return form to obtain a Return Authorization Number (RAN) to be written on the return form and included in your return package. Please note that a RAN is issued solely as a preliminary return management measure and does not guarantee that a return or exchange will be accepted if the terms of our policy are not met.
The customer is responsible for any return shipping charges. We prefer our products are returned to us using FedEx, UPS, or DHL; however, you may return goods at your sole risk and expense using any safe, insured and secured means. Please note that we do not accept liability for any good(s) returned to us.
Curio monitors account activity and reserves the right to refuse transactions and/or close accounts based on order or returns behavior.
Any inquiry to return or exchange a product outside of the 10-day policy will not be accepted. Returns or exchanges without a RAN will not be accepted. Approved returns are processed within 5-10 days of receipt. Your returned/exchanged merchandise must reach the Curio Returns Department within 10 days of your RAN confirmation email.
Please direct any questions to email@example.com.
Please ship Returns & Exchanges to:
Curio Concept Store
Attn: Online Returns Dept.
1071 Thomas Jefferson St. NW
Washington, DC 20007
All matters relating to the Website and these terms and conditions and any dispute or claim arising therefrom or related thereto shall be governed by and construed in accordance with the internal laws of the District of Columbia without giving effect to any choice or conflict of law provision or rule. Any legal suit, action or proceeding arising out of, or related to, these terms and conditions or the Website shall be instituted exclusively in the federal or state courts in and for Washington, District of Columbia, although we retain the right to bring any suit, action or proceeding against you for breach of these terms and conditions in your state of residence or any other relevant country.
Changes to Terms & Conditions
From time to time we may revise these terms and conditions to reflect changes in the Website or to ensure that they comply with applicable law. Consequently, we reserve the right to update and revise these terms and conditions at any time at our sole discretion. Your continued use of our Website means that you accept and agree to these terms and conditions as amended or revised by us from time to time, and you should therefore review these terms and conditions regularly to ensure that you are aware of its terms.
We control and operate the Website from the United States. We make no representation that materials on the Website are appropriate or available for use outside the United States. If you choose to access this Website from outside the United States, you do so at your own initiative and are responsible for compliance with local laws, if and to the extent local laws are applicable.
Risk of Loss
Any merchandise purchased from our Website will be shipped by a third party carrier. As a result, title and risk of loss for such merchandise will pass to you upon our delivery to the carrier.
Waiver and Severability
No waiver by us of any term or condition set forth in these terms and conditions shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and our failure to assert a right or provision under these terms and conditions shall not constitute a waiver of such right or provision. If any provision of these terms and conditions is held by a court or other tribunal of competent jurisdiction to be invalid, illegal or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of the terms and conditions will continue in full force and effect.
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