Curio LLC (“Curio”, “we” or “us”) respects your privacy and is committed to protecting it through our compliance with this policy. This policy describes the types of information we may collect from you or that you may provide when you visit the website www.curioconcept.com (the “Website”) and our practices for collecting, using, maintaining, protecting and disclosing such information.
Curio LLC is committed to complying with the General Data Protection Regulation (GDPR) and has published this guide to help you understand how and why Curio LLC collects information from you, where information is shared and what your rights are.
When you order or register with Curio LLC you will be asked to provide certain information about yourself. Curio LLC operates to a high level of commercial standards which are designed to protect your privacy, ensure payments are secure and that the highest standard of customer service is met.
This policy does not apply to information collected by (1) us offline or through any other means, including on any other website operated by us or any third; or (2) any third party, including through any application or content that may link to or be accessible from or on the Website.
Who Is Responsible For Processing Your Personal Data?
Lena Farouki, the Director of Curio Concept Store/Curio LLC, is the Data Controller and is responsible for how your personal data is collected, stored and processed.
Information We Collect From You
We collect certain personal information from you, including but not limited to, your name, email address, shipping address, credit card information, and information from Third Party Services that you give us access to.
We also collect certain non-personal information from you, such as the details of your visits to our Website, including but not limited to the type of browser and operating system you use, traffic data, location data, logs and other communication data and the resources that you access and use on the Website.
We will collect and obtain information from you when you interact with us. Below are examples of the types of information we collect:
- First name and surname
- Email address
- Contact phone number
- Delivery address
- Purchase information (including gift message left for recipient)
- Conversations with us (including telephone calls, emails or messages)
- Billing address
- Payment details - this information is encrypted and only managed by our payment processors
- Recipient contact number and email address (an optional service for the recipient to receive delivery updates)
- Automatically configured IP address*
- Information about your cookies†
*When you visit our website we may collect your IP address which is pre-populated from your internet connection. This is a unique number which allows a number of internet connected devices to browse the internet (e.g. smartphone, computer, tablet). From this we may gather information such as your browser, time and date of visit as well as the pages you requested to view.
†To see how we collect and use your cookies, please read through our Cookies Policy.
Child Information. Our Website is not intended for children under 16 years of age. In accordance with the Children’s Online Privacy Protection Act (“COPPA”), we do not knowingly collect information from children under the age of 16. If you are under 16, do not use or provide any information to us on this Website or otherwise provide any information about yourself to us, including your name or e-mail address. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 16, please contact us at firstname.lastname@example.org.
How We Collect Information From You
We will collect and obtain information from you when you interact with us in the following ways:
2. Automatically as you navigate through the Website. We may use automatic data collection technologies such as pixel tags, web beacons and cookies to collect certain information about your equipment, browsing actions and patterns, including details of your visits to our Website, including: (i) traffic data, location data, logs and other communication data and the resources that you access and use on the Website; and (ii) information about your computer and Internet connection, such as your IP address, operating system and browser type.We may collect other types of data from third-party tools e.g. your browsing history on our website.
Our online ordering system uses a cookie to record a unique reference on your computer so that we can keep track of your order as you use the system. This cookie that is saved to your system, is only valid for a single visit and each new visit will result in a new cookie overwriting any that were generated on previous visits to our site.
In order to monitor and improve our site we may gather certain information about you when you use it, including details of your domain name and IP address, operating system, browser, version and the website that you visited prior to this site. This may involve the use of a cookie that will not expire at the end of your browsing session.
We store various cookies that we do not control in order to target certain advertising for you. Below is a list of company cookies we may use to profile and web track your customer behavior to present products and services you may like.
- Google (Analytics & AdWords)
- Affiliate Window
If you do not want to receive this type of advertising, you can opt out at any time. This just means that the advertising you see when browsing other websites will be less relevant to you and more generic. However, this does not mean that you will no longer receive advertising at all when browsing.
If your internet browser is set to reject cookies or if your network firewall will not allow them then unfortunately you will not be able to purchase from us. Please refer to your internet browser help file to see how to enable cookies on your PC.
4. Web Beacons; Pixels. Pages of the Website and our e-mails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags and single-pixel gifs) that permit us, for example, to count users who have visited those pages or opened an e-mail and for other related website statistics.
How We Use Your Information
If you subscribe to our current or future materials (newsletters, etc.) and/or place an order through www.curioconcept.com, we will ask you for your name, e-mail address, shipping address, telephone number and credit card information or certain other personally identifiable information about yourself (“Personal Information”), including any information required by third party services used by us to administer our Website or process any portion of the order process. Except if we sell all or a portion of our business, as described below, we do not rent or sell your Personal Information to anyone. If we share your Personal Information, we do so only as described below.
We use information that we collect about you or that you provide to us, including any Personal Information:
In addition, in connection with providing the upmost service and support through the Website, third party services and certain trusted third party affiliates may have access to your information for certain purposes, including but not limited to, enhancing your Website experience, Website operation, and processing your orders.
Non-Personal Information. We may disclose aggregated information about our visitors, and information that does not identify any individual, without restriction.
Business Transfer. We reserve the right to transfer or sell our company assets in a merger, sale involving part or all of the business, reorganization, stock sale or any other change in control. In these types of transactions, visitor information is typically one of the business assets that would be transferred. Also, if we or our assets are acquired, or if we go out of business, enters into bankruptcy, or goes through some other change of control, your Personal Information could be one of the assets transferred to or acquired by a third party.
Protective Disclosures. We reserve the right to preserve and disclose any information that we reasonably believe is necessary to (i) comply with any court order, law or legal process, including to respond to any government or regulatory request; (ii) enforce or apply our terms & conditions and other agreements; or (iii) protect our rights, property, or safety or those of our employees, users, or others.
Why Is It Being Collected?
We collect your data for a number of reasons, for example, to provide a better service and better customer experience of our websites. We also collect your data if we have a legitimate interest in using it or if we have gained your consent to use it.
1. To provide a better service
We may need certain information to process your order with us and provide a better service to each of our customers. We use your data to provide a better service in the following ways:
- By providing your payment details, your order can be placed successfully. We then share this information with our payment providers.
- Our contact with you is also important to us. By providing your email address we are able to contact you with an order confirmation, dispatch notices and delivery updates.
2. Legitimate interest
If we have a legitimate interest to use your data or contact you, we may do so to help us understand our customers better. We use your information because of a legitimate interest in the following ways:
- We may profile and monitor customer traffic patterns, for example, if you browse through our products and leave a product in your cart. We may contact you via email address or an outbound call to help you complete the order. This is done by obtaining your email address or telephone number and sending the appropriate marketing information to you.
- We can run a test version of our website to a percentage of customers, from this we can measure its impact and whether we should launch it to all customers. This is the way in which we measure and understand how our customers use our onsite tests.
- To help us detect fraudulent or suspicious activity on our website.
3. We have your consent
- To show you advertising on Facebook, Instagram or via other third-party advertising that may appear on other websites you browse.
- To contact you via telephone if we think a product or service may interest you, based on our profiling with your shopping habits and pages or products you have viewed.
Who Will Your Information Be Shared With?
We use information about you for purposes other than the provision of a website shopping facility. As a result we may disclose your information to partner sites that provide services to our customers.
This means that by purchasing from us, you give consent to it being transferred to third-party processors outside of the EEA to enable us to provide you with customer service, improve our services and assist us with our security, credit-risk, or fraud-protection activities.
We may occasionally use third-party tools to profile you and process data. The ways in which we do this and the third-parties we use are listed below. Each third party tool will have their own policy about the personal data shared within their platforms.
2. Payment Processors
We may use your payment details to carry out fraud and security checks with other organizations. This involves detecting fraudulent activity so we can prevent it from happening. Once an order is placed with Curio LLC, if we or they suspect or identify fraud, we or they may record this and may also pass this information to other organizations to prevent and detect fraud now or in the future.
3. User Experience Tools
We may use tools to look at selected customer journeys throughout our website. We use this information to make your customer experience better and make improvements accordingly. All payment information is encrypted if a session is being recorded whilst you place an order with us.
4. Customer Communication
We use data processors to distribute our marketing material. We send our marketing email communications through these data processors to promote offers, events and new products.
We also use these to distribute your dispatch emails. Your email will be collected once you place your order and will be used to send relevant delivery information to you or the recipient (depending which email address you left).
Additionally, we use other third party tools when contacting our customers for a customer service query. This may be through livechat, social media, SMS or a phone call. We may ask you for personal data and your order number in order to help us solve queries sooner. This may include: name, email address or zip/postcode.
5. Advertising & Social Platforms
We may use your cookies when browsing to profile you as a customer and personalize advertisements displayed on other selected websites or social media platforms. These cookies may also be used to anonymously measure the effectiveness of our PPC advertisements (pay per click) and advertising through affiliates.
Based on your browsing history at curioconcept.com, we will tailor advertisements according to products we think you would like. These advertisements will be banners that appear on websites which we are affiliated with.
We use tools such as Google Analytics and Google AdWords to help us profile you depending on your browsing and shopping habits. We share this information by storing cookies when browsing our website. This is used to run advertisements and track its success once tailored to you.
Your Rights As A Customer
Below is a list of the rights you have in relation to the personal information we hold about you when you purchase from us:
1. The right of access
You may send us a Subject Access Request to access the personal data we currently hold about you. Please note, for data security reasons, we will not send any payment/bank details we hold related to your account. We may also require more information from you in order to validate your identity before we send any personal data. To see how to contact us, see below.
2. The right to rectify information
If you believe that any of the personal data we hold about you is incorrect or needs to be updated, please speak to our Customer Service team who can change this for you. For more information on how to contact us, see below.
3. The right to be forgotten
You have the right to request your data is erased through the pseudonymisation process. This includes any ways in which we have used information to profile you e.g. through web tracking.
The pseudonymisation process means processing personal data in such a manner that the personal data can no longer be attributed to a specific data subject without the use of additional information. This is provided that such additional information is kept separately and is subject to technical and organisational measures to ensure that the personal data is not attributed to an identified or identifiable natural person.
4. The right to be informed
5. The right to make a complaint
You have the right to lodge a complaint about how you believe your personal data is being collected, stored or processed. For more information on how to contact us, see below.
Protection of Your Information
We have implemented measures designed to secure your Personal Information from accidental loss and from unauthorized access, use, alteration and disclosure. Unfortunately, the transmission of information via the Internet is not completely secure. Although we use commercially reasonable efforts to protect your Personal Information and ensure our payment processors do the same, we cannot guarantee complete security of your Personal Information transmitted to our Website. Any transmission of Personal Information is at your own risk we are not liable for any disclosures as a result of errors in transmission or unauthorized acts of third parties.
If you have any questions about viewing, updating, or deleting your information, please contact us at email@example.com.
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